The Need for Adaptive Workflow and What is Currently Available on the Market Perspectives from an ongoing industry benchmarking initiative

Organizations continually strive for increased performance in a competitive world market. Intensive competitive pressures are brought on by the ever-accelerating rate of technological changes, and constant changes in customer requirements and regulations. It is our contention that successful organizations are those that can rapidly and efficiently respond to new external demands by taking measures which directly affect the bottom line-that is, improving profitability and reducing cycle time and outlays. These organizations have learned to dynamically adapt their structure and business processes in an environment of uncertain and incomplete information; ameliorate the coordination and collaboration mechanisms between individuals and units in the presence of conflicts; incorporate managerial concerns; and pay particular attention to the social impact of these changes on the human resource component.